The Information Over Understanding Phenomenon

Gen Z is knowledgeable and creative

How to close the gap between the knowledge that Gen Z possesses and their ability to apply it effectively in real-world situations.

Information Over Understanding: A modern-day cognitive paradox characterized by the abundance of accessible information and knowledge, fueled by digital connectivity and technological advancements, which can lead to a false sense of expertise and overconfidence in individuals. Despite the wealth of available data, there is often a deficiency in the comprehension, contextualization, and practical application of this information, which is traditionally acquired through experience, mentorship, and the gradual cultivation of wisdom. This imbalance highlights the importance of fostering a deeper understanding and discernment of knowledge to harness the true potential of the vast information landscape in both personal and professional contexts.


Historically there has always been a transitional phase when a student (of any age) learns certain information then goes through the process of learning the application of this knowledge, most often in the real world. Most of this learning has traditionally happened at the end of high school or at the end of university. Gen Z however, has grown up with access to a wealth of information at their fingertips, thanks to the internet and digital technology. While this has allowed them to become highly knowledgeable in various areas, it has also created a gap between the knowledge they possess and their ability to apply it effectively in real-world situations. This gap can be attributed to a lack of context, experience, and critical thinking skills necessary for true understanding.


Implications for Gen Z in the Workplace


Lack of practical experience: Gen Z may struggle to apply their knowledge in practical situations due to a lack of hands-on experience. This can lead to challenges when entering the workforce, as they may require additional guidance and training to effectively contribute to the workplace.


Overconfidence: With access to vast amounts of information, Gen Z may feel overly confident in their knowledge, leading to a potential underestimation of the importance of learning experiences and gaining expertise over time.


Need for mentorship: Gen Z can greatly benefit from guidance and mentorship to help bridge the gap between their knowledge and understanding. This can create opportunities for cross-generational collaboration and knowledge-sharing within the workplace.



To adapt and thrive in a world where knowledge over understanding is prevalent, HR professionals and business leaders can consider the following strategies:


Foster cross-generational communication and collaboration: Encourage collaboration and mentorship between Gen Z employees and their more experienced counterparts. This can help Gen Z gain valuable insights and perspectives, while also allowing older employees to learn from Gen Z’s unique perspectives and digital savvy.


Provide experiential upskill (perseverance) learning opportunities: Offer hands-on training, workshops, and other practical learning experiences to help Gen Z employees develop the skills and understanding necessary to apply their knowledge effectively.


Promote critical thinking and opportunities to problem solve: Encourage Gen Z employees to think critically about the information they consume, ask questions, and engage in open discussions to foster a deeper understanding of complex issues.


Cultivate a growth mindset and one of gratitude: Emphasize the importance of continuous learning and personal growth to help Gen Z employees recognize the value of experience and expertise, and to develop a greater appreciation for the process of gaining understanding.